Application Maintenance And Support

Developing applications has become very simple in recent times, but the lack of their maintenance can adversely affect your business operations. Improve your business efficiency by upgrading legacy applications with modern technologies that keep you in line with current trends. Hrista IT Solutions, as a software development company, designs and develops applications for various platforms. Along with application development, we offer application maintenance and support services to a plethora of industries across the United States.

Let your applications benefit your business growth by integrating our application maintenance and support services into your business model. Everything will be handled by us, including application migration, modernization, monitoring, security, and support. As a part of AMS services, new features are added, inefficient features, and old features are removed in applications according to your business requirements. We deploy automation in application maintenance and support services to improve your business activities and enable mass manufacturing of high-quality products while improving security, lead time, safety, and workloads.

Application evolution upgrading

Our team performs periodic audits and upgrades your current application with new features while deleting features that are no longer required or are not working right. We also improve the functionality of the existing application and restructure the code as per your needs.

Monitoring application performance

We proactively monitor application systems to ensure that all features are working effectively. We use the best methods and tools in this process to evaluate application performance and uncover software problems. After identifying the problems, our professionals will rectify them and test the application.

Security against cyber threats

Stop worrying about software vulnerabilities; we will support you in minimizing cyber threats. We use industry-leading software security, hardware solutions, and strategies to secure your valuable business data against cyber attacks. Our tech stack is piled with modern tools like invicti, Acunetix, Veracode, and many others.

AMS Support Services

Under AMS support services we cover everything including proactive monitoring, updating, hotfixes, performance, and other software application support. Our IT support team collaborates with you on several levels to resolve both internal and external problems.

First Support Level

In the very first level our IT support team will respond to our client inquiries, gathers data from them, make requests, and perform basic troubleshooting such as login and password issues, menu navigation, software installation, and setup using SOP (Standard Operating Procedure). If the problem is not resolved here then the IT support staff will escalate the concern by filing a ticket to the next level.

Second Support Level

At the second level, our IT support team will interact with the level-1 specialist to determine the kind of assistance given to the customer. They will carry out thorough research to understand the problems and suggests a suitable solution accordingly. Finally, if the problem is not fixed even at this level, a new ticket is generated and escalated to the next level.

Third Support Level

Ultimately, our core IT team will be on the spot to resolve the problem. Our specialist engineers, architects, and developers will carry out a thorough investigation to figure out the root cause, and the necessary changes in system design, code, and architecture will be made to the product by communicating it to the level-1, level-2 team, and IT professionals involved in product development.

Set up a partnership with Hrista IT Solutions

We are not just a vendor; let us establish a strong alliance. We uphold our commitments by signing a Service Level Agreement (SLA) with you to strengthen our partnership, trust, morale, communication, and productivity.

How can your business benefit from our AMS services in the United States?

  • Our application maintenance and support services are completely personalized, we tailor the services to your specific needs, including any kind of maintenance and support.
  • Complete end-to-end assistance will be provided to your business by our expert team right from monitoring to identifying bugs & fixing them and testing the remodeled application for better performance.
  • Customers are our lifeline, therefore their satisfaction is our foremost priority. We make absolutely sure our relationships with our clients is organic and healthy. Our SLAs are well-structured, with all important terms and conditions specified in the agreement to foster transparency and trust.
  • We also provide onsite-offshore and nearshore AMS project models to various clients in order to improve business scalability, productivity, business revenue reduction, quality of applications, security, and customer satisfaction.